F.A.Qs
How can I contact you?
You can reach us via email at velurest@gmail.com. Our customer service team is available to assist you with any inquiries or concerns regarding our products and services.
Where is my order?
Your Velurest order will be shipped to you within 3 working days Worldwide. All order will usually take between 2 to 4 weeks to arrive. All Items can be tracked in our tracking page available in the menu section.
Is The 60 Day Guarantee Real?
Yes, the 60 day guarantee is real. We believe in our products so much, we offer you a 60 days risk free guarantee. If you're not 100% happy, just send them back and we'll refund you. No questions asked. Just email us and we will walk you though the return process. It's that simple. See our refund policy for more.
Who is this for?
Velurest products are made for everyone! Whether you're in collage or stuck in work, breathing problems affect every each and one of us. Hence, we wanted to make sure our every product is beneficial for everyday people looking to improve their quality of life and performance.
Where are your products shipped from?
Our products are shipped from our fulfillment center, which is strategically located to ensure efficient delivery to our customers. We take pride in ensuring that your orders are processed and shipped promptly.
What is your refund policy?
We have a 60-day return policy, which allows you to request a return within 60 days of ordering your item. To be eligible for a refund, the item must be in its original condition, unworn or unused, with tags attached, and in its original packaging.
How do I initiate a return?
To start a return, please contact us at velurest@gmail.com. If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.
Are there any items that cannot be returned?
Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
What should I do if my item is defective or damaged?
If you receive a defective or damaged item, please contact us immediately at velurest@gmail.com. We will evaluate the issue and work to resolve it promptly.